Survey Results: Understanding Social Media And Internet Devices

Over the last year, we ran an Internet Safety campaign and survey for parents. We targetted women’s groups in hard to research communities and offered internet safety session on security, terminologies, social media, grooming, exploitation and radicalisation in order to help women build their knowledge and digital resilience.

The survey was completely anonymous as we wanted to find out about internet safety behaviours and knowledge in the household according to age, ethnicity, gender, and geographical location. We posted the survey in mum’s social media pages and also asked women including, mums and grandmothers to fill out the survey before training sessions.

Understanding the knowledge gaps and behaviours in the household enables us to develop better resources and support for our diverse communities and most of all for women who don’t receive this kind of bespoke support. Rather than wordy complex leaflets, we have developed short bilingual videos or simple laminated cards and leaflets in a variety of community languages.

Gaming continues to be an issue amongst many mothers and carers and a lack of knowledge when it comes to social media security settings is also high on the list.

Here are some highlights of the survey results. You can still fill in the survey here.


  • 66% of survey participants answered that their children use the tablet followed by 50% who use mobile phones.
  • The youngest age that the participants said their child/children start using a mobile phone and/or social media is between 0 to 3 years old. The most popular devices they use between this age is the tablet and smartphone.
  • 60.98% of participants say that they have security settings on their home devices. However, 23.17% don’t know whether they have privacy settings and passwords on the devices, and 15.85% don’t have any security settings.
  • 46% of participants set time limits when their children use technology devices at home. However, 25% of parents, don’t have any rules established.
  • 57% of participants, know what their children do online. 25.32% of participants answered they sometimes know what their kids do online.
  • According to participants, the most used social media for young people is YouTube followed by WhatsApp, Instagram and Snapchat.
  • Participants would like to have a better understanding of Snapchat, Instagram and YouTube.
  • Regarding Internet knowledge, most participants answered that they knew little about the Dark Web, Radicalisation and Trafficking.
  • Most participants reported that the main barrier they have when developing knowledge about social media is the lack of professional guidance. Secondly, is a lack of time.
  •   34% of the survey participants, tell us that their kids have experienced online and offline trolling or bullying.


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